MSP
Integra CloudSure Managed Services
Proactive, secure, and scalable AWS Managed Services.
MSP Services

Your Trusted AWS Managed Services Provider (MSP)

Empowering Digital Resilience, Performance, and Innovation on AWS

"Our compliance requirements are complex, but Integra helped us implement a secure, auditable AWS environment aligned with regulatory frameworks. We now operate with full confidence in our cloud posture."

Mimi Jett, CEO, Diglossia

24/7 Monitoring & Incident Management

Round-the-clock monitoring of infrastructure, applications, and workloads using advanced telemetry and AWS-native tools. Our support teams proactively detect, troubleshoot, and resolve incidents to ensure high availability and performance.

Security & Compliance Management

Implement, monitor, and continuously improve cloud security posture through CSPM (Cloud Security Posture Management), vulnerability scanning, access control, encryption, and incident response. We ensure alignment with frameworks like ISO 27001, NCA, and GDPR.

Change & Configuration Management

Manage infrastructure-as-code (IaC), patching, version control, and environment changes using CI/CD pipelines and tools like AWS CloudFormation, Terraform, and Systems Manager, ensuring compliance with desired state configurations.

Backup, Disaster Recovery & Business Continuity

Design and manage automated backup policies, cross-region replication, and recovery strategies using AWS Backup, S3, and AWS Elastic Disaster Recovery to meet your RTO/RPO requirements.

Cost Optimization & Governance (FinOps)

We help you analyze, manage, and reduce AWS spending through rightsizing, Reserved Instance planning, Savings Plans, and governance policies. Monthly optimization reviews ensure continuous financial efficiency.

Operational Automation & DevOps Enablement

Automate operational tasks like scaling, failover, and remediation. Integrate DevOps practices for agile deployments and faster time to value using AWS CodePipeline, Lambda, and Systems Manager Automation.

Patch & Vulnerability Management

Automated patch management for EC2, RDS, EKS, and more — ensuring critical updates are applied without downtime, and vulnerabilities are promptly addressed.

Service Desk & Reporting

Customer-facing service desk aligned with ITIL principles. We provide real-time dashboards, SLA compliance reports, and monthly service reviews for transparency and accountability.

Customer Testimonials

We trusted Integra to migrate and manage our AWS infrastructure — and they delivered beyond expectations. Their 24/7 support and cost optimization strategies helped us save over 30% annually.
Ali Asim
CTO, ekar FZ LLC
With Integra as our AWS MSP, we've reduced downtime, improved app performance, and enabled DevOps practices that accelerated our delivery cycle.
Arunachalam P
Group IT Manager, Choithrams

How does Managed Services help?

Each of the following service categories is applied based on the package you select.

Monitoring & Incident Management

Ticket-Based: On demand diagnostic support.
Reactive: Rapid response and remediation for emerging issues.
Proactive: Continuous AWS-native monitoring with automated alerting and remediation.

Change & Configuration Management

Governance via IaC (CloudFormation, Terraform), version control, patching, and CI/CD pipelines—scaled to your package level.

Cost Optimization & Governance (FinOps)

Rightsizing, Reserved/Savings Plans, tagging, and monthly cost reviews. Full finite efficiency realized via Proactive; lighter versions available for other packages.

Patch & Vulnerability Management

Automated patch application across EC2, RDS, EKS, and remediation workflows—robust in Proactive, available on request for reactive or ticketed services.

Security & Compliance Management

Built-in CSPM, vulnerability scanning, access control, encryption, and incident response—aligned with ISO 27001, NCA, GDPR, PCI, HIPAA, SOC 2. Full coverage under Proactive; available per-incident or month-to-month otherwise.

Backup, Disaster Recovery & Business Continuity

Planning and implementation using AWS Backup, S3, Elastic DR—customized to Recover Time and Point Objectives, depending on support level.

Operational Automation & DevOps Enablement

Automate scaling, remediation, deployments via CodePipeline, Lambda, Systems Manager Automation. Core in Proactive, supplementary in others.

Service Desk & Reporting

ITIL-aligned service desk with real-time dashboards, SLA reporting, and monthly reviews—standard in Proactive, available per-use or per-your timeline otherwise.

Managed Service Offerings

Ticket Based Support

Access our AWS expertise on demand. Ideal for predictable, infrequent needs. Use pre purchased ticket packs for ad hoc assistance when and where you need it.
FROM AED 7500/- Yearly
  • Centralized Issue Tracking & Prioritization
  • SLA-Driven Response & Escalation
  • Transparency & Continuous Improvement

Reactive Support

For more frequent or unexpected issues. Get swift resolution with responsive support on a monthly or annual plan. Unlimited Tickets on reactive support plans.
Contact Us Monthly / Yearly
  • On-Demand Incident Response
  • Expert Troubleshooting & Resolution
  • Flexible, Ticket-Driven Engagement

Proactive Managed Services

Full-time, 24×7 operational assurance: monitoring, incident response, optimization, security, governance. All under one proactive package.
Contact Us Monthly / Yearly
  • Continuous Monitoring & Alerting
  • Preventive Maintenance & Optimization
  • Always-Available Expert Support

Customer Stories

Petronash Background
Oil and Gas

Petronash

Petronash is a global leader in oilfield services and equipment manufacturing, providing innovative solutions to the energy sector across the Middle East and other regions.

Read Case Study
IskaanMSP-2
Real Estate

Iskaan

Iskaan is a Dubai-based platform revolutionizing community and building management with its AI-powered, modular solution tailored for property managers, residents, associations, and vendors.

Read Case Study

Trusted by

Taghleef Industries
Data Inflexion
Petronash
Diglossia
Housa