Case Studies

Empowering Smart Communities: Managed AWS Services for Scalable, Secure, and Compliant Property Management Platform Success

Iskaan is a Dubai-based community and building management platform offering a comprehensive, AI-powered solution tailored for property managers, owners’ associations, residents, and vendors. Launched in 2018 and headquartered in Dubai Silicon Oasis, it integrates over 18 years of association- and tech-domain expertise to deliver a unified system—covering financial operations, vendor coordination, service requests, visitor registrations, inspections, and AI-led reporting.

Its modular dashboards consisting of personal, management, and maps provide intuitive views into budgets, active work orders, community stats, and recovery rates, while the platform’s structured accounting suite aligns with RERA standards for invoicing, receipts, VAT, bank reconciliation, and post-dated cheque management

IskaanMSP-2
IskaanMSP-1

Built with seamless integrations such as Mollak and Emirates ID, Iskaan empowers communities to operate digitally and transparently, enabling online RFP publishing, vendor verification (DED-verified), and visitor access control with Emirates ID-based check-in systems. Users, from residents to community management companies, benefit from e-services that facilitate real-time communication, online payments, task and asset tracking, inspections, and snag reporting via mobile apps.

Client testimonials highlight Iskaan’s positive impact: one praised its efficiency, noting up to 12% reductions in operational costs and “critical communication tools” delivered via click-generated reports.

The Challenge

Without an AWS Managed Services Provider (MSP) partner, Iskaan, a fast-growing community and building management solution provider faced several operational and strategic challenges. Managing their cloud infrastructure in-house strained internal resources, especially as they scaled across communities and integrate tightly with regulatory platforms like Mollak and Emirates ID. Ensuring 24/7 availability, high performance, and security of their AI-powered platform, critical for functions such as online payments, real-time reporting, visitor access, and compliance requires constant monitoring, patching, and performance tuning, which can be difficult without dedicated AWS expertise.

Additionally, without an MSP’s guidance, Iskaan may have struggled with cloud cost optimization, compliance with data protection regulations, and implementation of best practices for disaster recovery, backup, and scalability. Managing multi-tenant environments, handling high volumes of data securely, and integrating with external systems in real time demand a robust and well-architected AWS setup. In the absence of a trusted MSP, these challenges could have led to slower innovation cycles, higher operational costs, increased security risks, and reduced user satisfaction—ultimately impacting their ability to grow and serve communities effectively.

Risks for Iskaan

Without the support of an AWS Managed Services Provider (MSP), Iskaan would face serious operational and security risks that could compromise the reliability of its platform. Downtime or performance issues could disrupt essential services like online payments, visitor access, and maintenance tracking, leading to user dissatisfaction and reputational damage. Inadequate cloud security management could also expose the platform to cyber threats, data breaches, and unauthorized access, particularly risky given the sensitive nature of resident information and integration with systems like Emirates ID.

Additionally, Iskaan could struggle with meeting regulatory requirements such as those mandated by RERA and Mollak, increasing the risk of non-compliance and potential penalties. Without an MSP’s expertise in cost optimization, cloud expenses could quickly spiral out of control due to inefficient use of resources. The lack of scalable infrastructure and disaster recovery planning would hinder the company’s ability to innovate and grow, leaving it vulnerable to service interruptions and data loss. Overall, the absence of a trusted AWS MSP would make it difficult for Iskaan to deliver a secure, compliant, and high-performing platform at scale.

The Solution

We addressed Iskaan’s challenges through a tailored AWS Managed Services (MSP) program designed to support their rapid growth, regulatory needs, and user-centric digital platform. Our first step was to stabilize and optimize their AWS environment by implementing a secure, high-availability architecture built on AWS best practices. We enabled 24/7 monitoring, automated incident response, and real-time performance tracking to ensure that core features like payment processing, service request management, and visitor access remained highly responsive and available.

To strengthen their security and compliance posture, we deployed robust access controls, continuous vulnerability management, and automated patching. We ensured full alignment with RERA and Mollak integration requirements, incorporating audit-ready configurations and encrypted data handling. Our cost optimization framework brought clarity to their cloud spending through resource tagging, usage rightsizing, and Savings Plan recommendations. We also implemented a fully automated backup and disaster recovery strategy across multiple AWS regions, guaranteeing business continuity. Finally, we supported Iskaan’s innovation roadmap by modernizing workloads and enabling DevOps pipelines, helping them scale securely and confidently while delivering an exceptional user experience to the communities they serve.

The Result

As a result of implementing our AWS MSP program, Iskaan experienced measurable improvements in both operational efficiency and cost-effectiveness. Cloud infrastructure costs were reduced by approximately 18% within the first six months, driven by proactive rightsizing, reserved instance planning, and elimination of idle resources. System availability improved to 99.98% uptime, ensuring uninterrupted access for residents, vendors, and community managers across all digital services, including payments, service requests, and regulatory reporting. Automated incident management and 24/7 monitoring significantly reduced mean time to resolution (MTTR) by over 40%, minimizing service disruptions and enhancing user satisfaction.

From a compliance and security perspective, Iskaan achieved 100% audit readiness for RERA and Mollak requirements, with zero non-conformities flagged during regulatory reviews. Our managed security layer also reduced the risk surface, with monthly vulnerability remediation cycles reducing critical exposure points by over 60%. The fully automated disaster recovery and backup solution gave the leadership peace of mind with RTOs under 15 minutes. Perhaps most importantly, Iskaan’s internal teams were freed from routine cloud operations, allowing them to focus on product development and AI innovation—accelerating the release of new platform features byb

Conclusion

In conclusion, our AWS MSP program enabled Iskaan to achieve significant operational and financial gains, transforming their cloud environment into a secure, scalable, and cost-efficient foundation for growth. With reduced infrastructure costs, enhanced system reliability, faster issue resolution, and full regulatory compliance, Iskaan not only improved platform performance but also accelerated innovation. The engagement allowed their internal teams to shift focus from infrastructure management to delivering new features and value to their customers, demonstrating how a strategic MSP partnership can drive both immediate ROI and long-term business agility.