Case Studies

Read how Integra provides Petronash with AWS Managed Services which helps continuous management of its AWS infrastructure, improve security posture and ensured regulatory compliance.

Petronash is a Dubai‑based engineering powerhouse with deep roots in the oil and gas sector since its foundation in 2000. Over the past two decades, it has grown into a global leader known for its integrated, turnkey packaged solutions—including modular wellsite packages, chemical injection systems, wellhead control panels, and complete gas‑processing units

At its core, Petronash is driven by engineering innovation. A dedicated Engineering & Technology Centre of Excellence in Chennai, staffed by over 250 in‑house engineers, crafts bespoke solutions that address real-world client challenges and global energy demands.

Petronash-MSP-JebelAli
Petronash MSP

Beyond engineering, Petronash invests heavily in its people and infrastructure. Its Jebel Ali site fosters a collaborative, employee‑centric culture: offering health and wellness programs, on‑site sports facilities, even a staff‑tended vegetable garden—reflecting its philosophy that a motivated workforce translates to superior performance. 

Furthermore, operating within Jafza provides strategic logistical advantages—access to ports, airports, tax efficiency, and streamlined customs—amplifying its competitive edge in project delivery.

In summary, Petronash represents the next generation of oil and gas engineering firms: where global manufacturing capacity, engineering excellence, safety‑first culture, and smart operational infrastructure converge to deliver high‑impact solutions that drive industry progress.

The Challenge

As Petronash expanded its operations and adopted AWS cloud services for key workloads, they required a trusted partner to provide dependable support. The nature of their requirement was not for continuous 24/7 monitoring, but rather a flexible engagement where incidents could be reported and addressed effectively. Their IT team needed assurance that whenever issues occurred, they would be able to log requests and have them resolved within agreed timelines. The challenge was to strike the right balance between operational stability, cost efficiency, and timely access to cloud expertise.

Risks for Petronash

Without a structured support model in place, Petronash faced the risk of extended downtime in case of unexpected issues. Critical business applications running on AWS could have been impacted if problems were left unresolved, affecting productivity and business continuity. Another risk lay in the absence of consistent guidance for optimization and best practices, which could lead to higher costs or inefficiencies over time. It was therefore important to have a clear incident resolution process backed by cloud specialists, without committing to unnecessary overhead from round-the-clock monitoring services.

The Solution

Tailored Support Model

Integra Technologies engaged with Petronash as their AWS Managed Service Provider, designing a support model aligned with their operational needs. Instead of a fixed proactive monitoring approach, the engagement was structured around ticket-based support, giving Petronash the flexibility to raise incidents and receive expert assistance whenever needed.

Incident Management

Through a streamlined ticketing process, Petronash was able to report issues, track their progress, and receive resolutions in a transparent manner. Integra’s certified AWS specialists ensured that incidents were prioritized based on severity, minimizing disruption to business applications and keeping workloads stable.

Advisory and Optimization

In addition to resolving tickets, Integra provided on-demand advisory support. This included recommendations for improving security, performance, and cost efficiency whenever the Petronash team required input. This flexible model gave Petronash the assurance of having AWS expertise available without the added costs of continuous monitoring.

The Result

The engagement enabled Petronash to maintain stable and secure AWS workloads with a cost-effective approach to managed services. By leveraging a ticket-based support model, they gained confidence that any incident would be resolved quickly and effectively, while retaining control over when and how support was utilized. The structured process also introduced transparency and accountability, ensuring that critical workloads were protected from extended downtime.

Conclusion

By partnering with Integra Technologies, Petronash was able to establish a dependable support framework for its AWS environment. The ticket-based support model proved to be the right fit, delivering flexibility, cost efficiency, and peace of mind. This approach allowed Petronash to focus on its core business operations while relying on Integra for expert guidance and timely resolution of cloud-related issues, ensuring their AWS workloads continue to support business growth effectively.